Frequently Asked Questions

Click Sign Up, enter your email and password, and complete the form. No email verification is required to create the account, so you can start playing right away.

Click Forgot Password on the login page, enter your registered email, and follow the reset link we sent you.

Usernames cannot be changed for security reasons.
Email addresses can only be changed before they are verified. Once an email is verified, it becomes locked and cannot be updated.

In exceptional cases, such as permanent loss of access, our team may review your request and update the email only after completing full security verification. In exceptional cases, such as permanent loss of access, our team may review your request and update the email only after completing full security verification.

There are two ways:
1. Invitation – Active players may receive an invite from our VIP team based on gameplay and loyalty.
2. VIP Transfer – Already a VIP elsewhere? Fill out the VIP Transfer Request form on our VIP page. Our team will review your details and respond within 24 hours.

No, currency exchange isn't available within your account.

No. Each player may only have one personal account. Multiple accounts can lead to suspension or permanent closure.

You can verify your email directly from your profile. Open the email verification section and press the Verify button. You'll receive an email with a verification link and a code. Follow the steps in that message to complete the verification.

Check your credentials, reset your password if needed, and make sure your account isn't restricted. If the issue continues, contact Support.

Your account can be suspended or permanently deactivated upon request, but not fully deleted for security and regulatory reasons. To proceed, please contact our Support team – they'll help you close access safely.

Go to Wallets → Add Currency, choose your preferred one, and confirm.

You can switch wallets anytime in your Profile → Wallets section.

Crypto deposits require network confirmations. If it's not visible after 30 minutes, contact Support for help.

Deposit time depends on the currency you use. Fast networks like Solana usually confirm within 2-3 minutes, while Bitcoin may take longer due to blockchain congestion. Once confirmed on the network, your funds appear instantly in your FortuneJack balance.

Wrong-wallet deposits usually can't be recovered. Below-minimum transfers won't reach us. Contact Support immediately for review.

You can withdraw once wagering requirements are met. Withdrawals may be processed in installments depending on your method. Fees may apply – see our Terms & Conditions.

Some games and stakes are restricted under bonus rules. Check your bonus terms for details.

Your Real Balance Is Used First, Followed By Bonus Funds. Bonus rules may limit bets or games.

Make your first deposit, choose your offer, and it will activate automatically.

Expect weekly tournaments, cashbacks, free spins, reload bonuses, and exclusive crypto casino promotions.

The total amount you must play before bonus funds become withdrawable. Terms vary per offer.

No. Slots usually count 100%, while others like live games contribute less. Check the bonus terms.

Go to your Profile → Bonuses to see your remaining wagering progress.

Yes. All casino games support every available currency.

Only instant and crash games are provably fair. 3rd-party provider games (Pragmatic Play, Hacksaw, Betsoft, etc.) run on certified RNG and RTP systems.

Yes. Many slots and table games can be played in Free Play Mode.

Contact Support – they'll review your session and help resolve it quickly.

Choose a sport, select an event, set your stake, and confirm the bet.

A bonus that increases winnings on multi-leg (combo) bets.

Varies per event and market – check odds before placing a bet.

Once placed, bets can't be canceled. Use the Cash Out option when available.

Go to My Bets in your Sportsbook dashboard to view active and settled bets.

To comply with KYC & AMLregulations , verify your identity, and protect your funds.

Yes. We follow strict GDPR standards and continuously improve data protection measures.

Absolutely. We use advanced encryption and never share your data with unauthorized parties.

Once total deposits reach $10,000, you'll be asked for ID and proof of address. Verification takes minutes, and you'll be notified when it's done. Additionally, if the Casino detects any suspicious or unusual activity, it may request KYC verification regardless of your deposit amount, as part of standard security and compliance procedures.

Yes. Your documents may be rejected if they're expired, unclear, altered, or don't match your account information. In such cases, you'll be notified — and depending on the reason, resubmission may or may not be possible.

2FA adds extra protection to your login by requiring a unique code each time you sign in.

Yes. Go to Responsible Gaming in your profile and set deposit or wager limits.

Yes. Contact Support to self-exclude or close your account permanently.

It's our partnership network where you earn monthly commissions by referring new players to FortuneJack. The more your players engage, the higher your rewards.

No. Joining FortuneJack Affiliates is completely free.

Yes. You can promote through social media, streaming, or other approved digital channels.

Visit the Affiliate page, complete the registration form, and our team will review your application and get in touch.

You can earn up to 70% commission, depending on your performance and player activity.

Each referral is linked to your unique tracking ID. Cookies last 30 days to ensure accurate credit for every registration.

All banners, creatives, and link codes are available directly in your affiliate dashboard.

Commissions are calculated monthly on total net revenue (player losses minus bonuses and fees). Payments are made by the 5th day of each new month.

Yes – 0.005 BTC (or equivalent). Balances below this amount roll over to the next month.

Affiliate payments are processed monthly. Payouts are typically sent within the first week of each new month after your earnings are reviewed and approved.

FortuneJack supports crypto and fiat payments – including Bitcoin, Ethereum, and other supported methods. Choose your preferred option directly in your affiliate dashboard.

Per our specific Licensing Conditions, the following countries are restricted: Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, and the USA, as well as all FATF-blacklisted jurisdictions and any regions prohibited by the Anjouan Gaming Board or Offshore Financial Authority.
In addition, some game providers have their own regional restrictions. For full details, please visit the Prohibited Territories section on our website.

Send a request to affiliates@fortunejack.com including your affiliate ID and name. Our team will confirm once your account is closed.