Self-Exclusion Terms 

Last updated on 19 November, 2024

1. For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account permanently or restrict your ability to place bets or game on our platform for a period of 1 week, 1 month or 6 months. Once Your Account has been self-excluded you will be unable to reactivate the Account under any circumstances until the expiry of the self-exclusion period that You have chosen. 

2. At the expiry of the self-exclusion period, Your ability to use our gaming platform will be activated automatically. However, You will receive an email confirmation of this information, which will be sent to your registered email address. Accounts self-excluded permanently will remain closed permanently. 

3. Self-exclusion requests must be made from the email address registered with us during the opening of Your Account to our customer support department at support@fortunejack.com . Requests made via our Chat function will not be considered as an official request of self-exclusion made from Your side. However, a customer support agent will direct you to our customer support email service.

4. Your self-exclusion request will be approved and will become effective from the minute you receive a confirmation email from us, which may also mark the expiry date of your self-exclusion period. 

5. We may also decide at our discretion to place Your Account on a short self-exclusion period if we believe it to be needed and or beneficial to You. This will be communicated to You by email. The present Self-Exclusion terms will apply.

6. Upon the commencement of self-exclusion period, we will return to you all funds remaining on Your Account. You are not permitted to maintain any balance on Your Account during a self-exclusion period. You will not be able to access Your Account to withdraw any funds during the self-exclusion period.

7. If you are affected by a self-exclusion in terms of any active bets, the Cash Out function will be applied at the point of self-exclusion confirmation. Bets will not be void; stakes will not be returned or remain active throughout a self-exclusion time period. Bets will not be reinstated after a self-exclusion completion.

8. We will use all reasonable endeavours to ensure compliance with our responsible gambling self-exclusion policy. However, You accept that we will not be held responsible or liable if You attempt to open any new accounts and continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, Bonus funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings. Also, if we have suspicions or further investigation provides evidence that You have actively attempted to disguise the source of Your Account or accounts, we may decide to block Your Account or Accounts promptly. We will not be able to reinstate these if the account is reopened after the self-exclusion period.

9. You acknowledge that:

a. You should not attempt to deposit or place any wager during your self-exclusion period; 

b. You should not attempt or proceed to open any new accounts during your self-exclusion period, or indefinitely if a permanent self-exclusion has been selected;

c. If You succeed in opening any new accounts during a self-exclusion period, we will be entitled to close any and all such accounts at our earliest detection. 

d. Our responsibility is only to take reasonable steps to prevent You from gambling on any of our products. It is Your responsibility to refrain from breaching these agreed terms.

e. Self-exclusion is a voluntary request made by you. If you breach this terms, we or any of our employees will not held accountable or liable for any losses You may suffer. Any losses acquired during your self-exclusion period will not be refunded.           

Below, please also read and bear in mind our responsible gambling rules and recommendations:

10. In case You are concerned about your gambling practices, try to adhere to these simple rules:

a. try and establish limits for the amounts You want to wager;  

b. consider how long You wish any wagering session to last before commencing and be sure to keep an eye on the time;

c. try not to let gambling interfere with your daily activities.

11. Mind that gambling is not advised if You are recovering for any form of dependency or if You are under the influence of alcohol or any other substance including prescription drugs.

12. You should always be aware that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup the debt. Recognising that you may be developing a gambling problem is the first step to recover.

13. Please bear in mind that:

a. Gambling should be entertaining and not seen as a way of making money;

b. you should avoid chasing losses;

c. only gamble what You can afford to lose;

d. keep track of time and the amount you spend gambling.

Please, note that capitalized terms used in this document have the same meaning as given in the Terms and Conditions.