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Privacy Policy

This privacy policy defines how FortuneJack (otherwise referred to herein as "we" or "us") deal with the information and data you provide to us.
We will process any personal information provided to us (whether via the FortuneJack website, the "website", the customer application form or any other means) or otherwise held by us relating to you in the manner set out in this privacy policy. By submitting your information to us and using the website, you confirm your consent to the use of your personal information as set out in this privacy policy. If you do not agree with the terms of this privacy policy, please do not use the website or otherwise provide us with your personal information.

The information and data about you, which we may collect, use and process, includes the following:

1. Information that you provide to us by filling in forms on the website or any other information you submit to us via the website or email;
2. Records of correspondence, whether via the website, email, telephone or other means;
3. Your responses to surveys or customer research that we carry out;
4. Details of the transactions you carry out with us, whether via the website, telephone or other means; and
5. Details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data.

We may use your personal information and data together with other information for the purposes of:

1. Processing your bets, including card and on-line payments;
2. Setting up, operating and managing your account;
3. Complying with our legal and regulatory duties;
4. Building up personal profiles;
5. Carrying out customer research, surveys and analyses;
6. Providing you with information about promotional offers and our products and services, where you have consented; and
7. Monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

Information storage

We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us, then to help us make credit decisions about you, to prevent fraud and money laundering. We may also make enquiries of, and disclose details of how you conduct your account to such agencies, security organizations and any other relevant third parties for fraud and money laundering prevention.

Use of cookies

We may use cookies as a means of collecting information from a web server for the above purposes following a customer's use of the website. If you register with us or if you continue to use the website, you agree to our use of cookies. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the website and to deliver a better and more personalized service. Some of the cookies we use are essential for the website to operate. If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the website, you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies (the process you follow will differ from browser to browser). Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the website.

Disclosure of information

We are entitled to share the information we hold on you, which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues. In order to comply with FortuneJack’s legal and regulatory requirements and FortuneJack’s own internal risk management procedures, we will retain information for a period of time after closure of your account. All such information will be held in accordance with this privacy policy.

Information Relating to Player's Accounts

FortuneJack keeps all player account information that is gathered during the registration process in the strictest confidence. NO information is shared, including customer E-mail addresses and other personal details with any 3rd-party companies and/or organizations (whether commercial or non-commercial). Any personal details provided by a player is used ONLY for the use in which it has been intended, e.g., for communicating with the player, software updates, to send the information a player requests.

FortuneJack collects E-mail addresses of only those players who communicate with the Casino via E-mail. For players who prefer not to receive any E-mail correspondence, simply unsubscribe (accessible in the Account Management section).

Changes to our privacy statement

Any changes we may make to our privacy policy in the future will be posted on this page, and any such changes will become effective upon posting of the revised privacy policy.


The Website is owned by Nexus group of companies. The group includes Nexus Group Enterprises LP, registration no. LP1732, address Office 29 Clifton House Fitzwilliam Street Lower Dublin 2, Ireland and Nexus Group Enterprises N.V., registration no. 139781, registered address is at E-Commerce Park Vredenberg, license no. 8048/JAZ2016-026. The division of competence of group companies is detailed in Terms and Conditions.