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ABOUT FORTUNEJACK

After 20 years immersed in the world of gambling — building a portfolio within some of Eastern Europe’s leading casinos both online and brick-and-mortar — we took everything we learned and loved about the industry and created FortuneJack.com.


Developed and maintained by the region’s top software professionals, FortuneJack.com offers the best, securest, and most innovative online gaming experience. From the enormous selection of games to a fun atmosphere with something new and exciting around every corner, this is the ultimate cryptocurrency casino.


FortuneJack was built for newcomers and veteran gamblers alike. Our imaginative, carefree environment ensures consistent entertainment no matter what your online gaming preferences may be.


Our core values are as follows: providing customers with a highly diverse selection of games, delivering unmatched service, and presenting Provably Fair gambling for all experience levels and budgets. 


We’re pioneers: our research, experience, and passion has culminated to form the highest quality cryptocurrency gambling experience online. And our commitment to staying on the cutting edge ensures that other options will continue to stay second-rate.


Welcome to the FortuneJack community, where the players always come first!

Responsible Gambling

All FortuneJack players are part of the FortuneJack community, and taking care of our company is our priority.

It is known that millions of people around the world enjoy betting and consider it a fun and exciting hobby. It is a break from everyday life, a place for entertainment regardless of where you're located: that's the beauty of betting online!

However, we also know that sometimes it is difficult to distinguish between fun and victorious potential, and going beyond is not new to anyone. In connection with our commitment and dedication to every player, FortuneJack makes decisions so that you can enjoy your time responsibly.

If you notice signs that indicate that your hobby is a habit, we strongly recommend that you contact our Customer Service to discuss how to solve future issues. Please visit www.responsiblegambling.org for more information.

Smart betting is safe betting, so we highly recommend that you take the following responsible gambling tips seriously in order to ensure that gaming remains nothing more than an entertaining activity:
- Determine how much you are willing to lose, and never exceed this amount.
- Never borrow money for a game.
- Set a time limit for yourself, and stick to it.
- Take regular breaks.
- Be engaged in entertainment activities not related to betting.
- Never play if you are worried about something, stressed, or depressed. That's how habits are born or get worse.
- Use only the money that you set aside specifically for entertainment.

AFFILIATES

We're a team with over 20 years of experience in the online gaming industry. Throughout that time, we've learned what it takes to make an online casino that stands out, and we learned it in two major ways – by being players ourselves, and from people like you.

Those with your passion for spreading the word on online casino greatness helped shape FortuneJack into the best cryptocurrency casino in the world.


Sure, there's content marketing, advertising, social media, and so on, but who cares? We couldn't imagine a better way to build a community than by partnering with those who really make the online gaming community so strong.


Shared interests, passions, tastes – that's what we hope you'll find by becoming a FortuneJack affiliate, and we're confident that you will.


High-quality partners refer high-quality players – players who deposit more than most, know more than most about the industry, and can refer more players than most. (We have a VIP program for a reason. Some players are just better for both of us and our affiliates.)


We aim to keep you happy, and all you have to do is aim your visitors toward the best cryptocurrency casino this side of the universe.

Fortunes await those who partner with us. Are you next? If so, we can't wait to meet you.



FortuneJack Affiliate Platform

TERMS AND CONDITIONS

Last updated on 12.07.2018


General

  1. The Terms and Conditions contained herein, in combination with any complaints policy, legal and safety policy, responsible gaming policy, or any other rules in effect at any given time, including policies relating to deposits, withdrawals, bonuses and promotions, shall apply to all use of Games and Services through www.fortunejack.com (“the Website”), or any other platform or portal provided by us (collectively known as the “Terms and Conditions”). In relation to the Terms and Conditions, FortuneJack is referred to as “us” or “we” and the player as “the Account Holder” or “you.”. The term “Games” shall mean Casino and other games as made available by us, whereas “Services” means betting offers made available by us. Games and Services may be added, removed or changed at our sole discretion. The terms “bet” and “wager”, including any conjugations thereof, mean participation in a Game or Service.
  2. FortuneJack is licensed by the Government of Curacao (license number 8048/JAZ2016-026, issued on the 30th of May, 2016), and is subject to the regulations of that jurisdiction.
  3. By checking the box for acceptance during the registration process, you confirm that you have read and accepted the Terms and Conditions, and you understand that they will be in effect from that moment onward. Using any of the Games or Services also signifies that you accept these Terms and Conditions.
  4. You must not use the Games and Services in the event you disagree with any provision of the Terms and Conditions. Furthermore, you are responsible for reading the Terms and Conditions in its entirety before accepting them.
  5. You understand the Terms and Conditions, subject to modifications from time to time, and you agree with them as legally binding for both parties.
  6. You shall be notified prior to any changes, modifications or amendments to these Terms and Conditions coming into effect. You must immediately stop using the Website in the event you disagree with the updated Terms and Conditions. Reasons for making changes to the Terms and Conditions may include changes to the game, service rules or regulatory requirements.
  7. We may publish the Terms and Conditions in several languages in order to make the information more easily accessible for Account Holders. In the event there is any discrepancy between the English version and any other version of the Terms and Conditions, the English version shall prevail.
  8. The terms and conditions of our game suppliers, as made available in Games or on our Website, shall complement these Terms and Conditions as long as they are not in conflict with these Terms and Conditions.

The Account Holder’s Obligations

  1. Note that underage gambling is a criminal offense. You hereby warrant the following:

  2. You are solely responsible for confirming and ensuring your compliance with any local prohibitions and/or regulations that may be applicable to your activities on the website, including those of your country or jurisdiction of residence.
  3. You are solely responsible for any and all local taxes or other amounts payable in your resident country or otherwise relating to any winnings or withdrawals made by you in relation to your account.
  4. You are 18 years of age or more, or above the minimum legal age of majority in your jurisdiction, whichever is higher. You further confirm that you are legally allowed to participate in the Games and Services under the relevant laws in your jurisdiction.
  5. Your participation in the Games and Services is for purposes of recreation and entertainment only, and is strictly personal and not in any professional capacity.
  6. You participate in the Games and Services only on behalf of yourself.
  7. All information we receive from you is true and accurate. You will immediately notify us of any changes to the information you have provided.
  8. You will report any winnings for tax purposes or otherwise as required by the law in your jurisdiction.
  9. Funds deposited in your account do not originate from any illegal actions or source.
  10. You take on the risk of losing the funds deposited in your account by participating in the Games and Services.
  11. Fraud, collusion, fixing or any other actions which can be considered unlawful are strictly forbidden in relation to your or any third party’s participation in the Games and Services. In the event such activities are taking place, we reserve the right to close your account and invalidate any betting.
  12. You must only use wallet addresses that are valid and legally under your name for matters related to withdrawals and deposits of funds to and from your Member Account.

Software and Games

  1. FortuneJack or its associates own the computer software, graphics, user interface and the Website we make available to you. This software may be used by you for recreational purposes as long as it occurs in accordance with the Terms and Conditions established by us and all other relevant laws and regulations.
  2. Account Holders shall be respectful and courteous, and avoid any potentially offensive behaviour when playing games or using the services provided by FortuneJack.
  3. We reserve the right to refuse or limit bets and change or remove any Games or Services offered by us.

Member account registration

  1. You are required to register and open an account (“Member Account”) with us in order to place bets at FortuneJack.
  2. Each member is only allowed to have one Member Account. We reserve the right to block or terminate all your betting accounts if you attempt to open more than one account.
  3. You shall notify us immediately if you become aware that you have more than one Member Account. In the event that you fail to do so, we reserve the right to block or terminate all of your betting accounts.
  4. We reserve the right to not pay players using disposable email addresses. Players with disposable email addresses are not eligible for any Free Spins without depositing. If a player, despite this, would like to receive Free Spins without a deposit being made, all winnings from the spins will be confiscated.
  5. It is your sole responsibility to keep your login details to the Website(s) secure and ensure that they are not disclosed to anyone. In the event any third party gains access to your login details in any way, we shall not be responsible for any misuse of your Member Account
  6. Any transfer of funds from your Member Account to other Account Holders, or vice versa, or the buying, selling or transfer of user accounts, is not allowed and can result in the termination of all associated accounts.
  7. Member Accounts may be refused or closed at our sole discretion. However, any contractual obligations already entered into by FortuneJack shall be honored.
  8. In the event we deem it to be obvious that there has been an error, mistake or misprint on the pay-table, odds or software, we reserve the right to void a wager.

Member Account Deposits

  1. In the event you have insufficient funds on your Member Account, you shall not receive any credit from us for participation in any Games or Service.
  2. Money is drawn from your account and assigned to your wallet as soon as the transaction has been completed.
  3. To protect players in the event of insolvency on our part, all players’ funds are kept in separate wallets and are protected from any third-party claims.

Withdrawals

  1. Withdrawals shall be made to your wallet address, as described on the Withdrawals page of our Website. Normally, FortuneJack will pay all withdrawal fees for you.
  2. In the event your Member Account erroneously is credited with winnings that do not belong to you, for any reason, the amount credited shall remain our property and will be deducted from your Member Account. You must immediately notify us via email in the event you become aware of an incorrect crediting of your account. You shall not withdraw money that has been erroneously deposited to your account, and if you do so, that amount will constitute a debt owed to us by you.
  3. FortuneJack will report any suspicious transaction to the relevant authorities in order to prevent money laundering. Members shall report all suspicious activities related to Games or Services he or she may observe to FortuneJack. In accordance with the Prevention of Money Laundering Act, the Company may suspend a Member Account and withhold funds.
  4. Wagering requirements apply before any deposit made on Member Account can be withdrawn. The deposit amount must be turned over 2 times before your withdrawal request will be approved. Wagering requirements can be met by playing on Slots, casino games and live games.

Inactive Member Accounts

  1. If twenty-four months pass without signing into your Member Account, your account will be considered inactive and suspended accordingly.
  2. If you made no first deposit on your Member Account since opening it and six months passes without signing on, your account will be considered inactive and suspended accordingly.

Miscellaneous

  1. Due to the nature of the products and services we offer, we are unable to provide return of goods, refunds or cancellation of your service when playing. Funds are drawn from your account instantly when you are playing a game with real money.
  2. We reserve the right to divide any payment over 50 BTC into 10 installments of 10% each, for 10 months.
  3. You do not earn interest on the balance in your Member Account. The company is not a financial institution and should not be treated as such.

Bonuses and promotions

  1. Wagering requirements apply before money is paid out in the event you qualify for a bonus: for example, a login bonus or a deposit bonus. These requirements may vary, and shall be displayed when receiving the bonus. If a withdrawal is requested by you before you have met all the wagering requirements, the bonus amount, as well as any winnings, will be deducted before FortuneJack will approve any withdrawal. Please kindly refer to the Promotions Section (found on the website) for the detailed list of games that do not count towards the play-through requirement.
  2. Wagering requirements may vary depending on the location. Limitations relating to bonuses or free spins may be imposed at our sole discretion. Free spins may be subject to the relevant terms and conditions. Only one bonus and free spin are allowed per household.
  3. Only players who have verified mobile number will be eligible for No-Deposit bonuses offered by FortuneJack. Players with email verification can have full access to promotions. Non-verified players will be excluded from all FortuneJack promotions.

Closing Member Account

  1. You are free to close your Member Account at any time by contacting Customer Support in writing. These Terms and Conditions shall be considered terminated as soon as the Account has been closed. The Member shall indicate to us if the Account closure is related to gambling addiction.

Privacy protection

  1. You accept that we need to collect and use your personal information in order to grant you access to use the Website and participate in Games and Services.
  2. Your personal information and privacy shall be protected and respected and treated in accordance with relevant laws.
  3. Your personal information may be used to inform you in case of any changes or promotions that may interest you. If you wish to unsubscribe from such direct marketing, please log in to your FortuneJack account and choose “edit profile”. If you change your mind and would like to subscribe again, you may contact Customer Support.
  4. FortuneJack does not disclose your personal information to any third parties, unless required by law or if it is necessary for your participation in Games or Services. Personal information may be disclosed to FortuneJack’s business partners if it is necessary for the overall operation of the Website. Certain FortuneJack employees shall also have access to your personal information in their professional capacity and in order to provide you with the necessary assistance.
  5. You shall have the right to access the personal information held by us relating to you. Personal information will be kept by us, and only destroyed when required by law or if the information is no longer required for the originally intended purposes.
  6. Your personal information may be transferred between countries in order for us or our service providers to provide you with appropriate service.
  7. We collect cookies (small text files containing information about your computer) in order to make FortuneJack more user-friendly. You may choose to disable cookies in your browser settings, but note that this may restrict your use of the FortuneJack and make it less user-friendly for you.
  8. You may be contacted from time to time with offers from other brands licensed or operated under Nexus Group Enterprises N.V.
  9. Note that phone calls may be recorded and used for internal training. The recordings, along with other electronic communication, is stored for one year before it is deleted. Telephone call recordings shall be made available to authorities if required by law.
  10. If, while playing at FortuneJack, a player wins a sum regarded by our Management as worthy of publicity, the player must agree to be available for any event of such a nature arranged by FortuneJack. But at all times, FortuneJack will do its utmost to protect its players’ privacy.
  11. While the Casino protects all personal data entrusted to us, we reserve the right to use a Player’s nickname or first name and last initial (e.g. Sarah H.) in any Casino announcement about promotion results.

Disputes and Complaints

  1. Kindly refer to the Complaints Section (found on the Website) if you have a complaint related to any of the licensed activities, or contact FortuneJack Customer Service via email at support@fortunejack.com if you would like to file a complaint.
  2. Your complaint will be processed in accordance with the guidelines of the Gambling Commission. We are committed to resolving your complaint as fast as possible, and seek to resolve all complaints within two weeks from the date we receive it. In cases of high complexity, it may take more than two weeks to resolve the complaint. Nonetheless, we will notify you within two weeks regarding the status of the case and expected date for a resolution.
  3. If the complaint is related to gambling outcomes, and you remain dissatisfied after receiving our final response, the matter shall be considered a “dispute”. You may refer the dispute to an Alternative Dispute Resolution entity at your own discretion.

Aborted Games

  1. FortuneJack shall not be held liable for any disruptions due to technical reasons or any other reasons outside of the Company’s control. Refunds are given on a case by case basis only, at the sole discretion of the Company.
  2. We shall bear no responsibility for any damages or losses that may or may not have arisen from the technical workings of the Website, connection issues, loss of data, misuse of the Website by any person, or otherwise.
  3. All wagers and bets shall be void in case of a system failure. The original wager shall be refunded.
  4. If a game is interrupted due to system failure, we will refund the amount wagered or bet made in the game by crediting the Account Holder’s Account. If the Account Holder has accrued credit at the time of the interruption, the Account Holder’s Account shall be credited with the corresponding monetary value. If the account is closed, the amount may be paid in an otherwise approved manner.

Limitation of Liability

  1. Your participation in the Games and Services is solely at your own risk. No warranty regarding the use of the Website, Games or Services is provided by us.
  2. We do not warrant that the software, Games, Services or the Website (collectively: “our services”) are appropriate for you or for their purpose.
  3. We do not warrant that our services are free from any errors.
  4. We do not warrant that our services are free from interruptions.
  5. We are not liable for any damages, expenses, or losses which may or may not have arisen from the use of our services.
  6. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.
  7. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.
  8. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

Chat Rules

  1. A live chat is available through the Website for the purpose of communicating with Customer Support. Note that the live chat is moderated by us. You shall observe the following rules when using live chat:
  2. You shall limit your use of the chat to issues relating to FortuneJack services. Please note that the chat history will be stored for a practical period of time.
  3. Everything you write in the chat should be truthful and respectful. You shall avoid offensive language and comments that may damage FortuneJack’s operations.

Restricted countries per provider

  1. Booming Games – USA, Virgin Islands, Minor Outlying Island, GU – Guam PR – Puerto Rico MP – Mariana Islands AS – American Samoa TR – Republic of Turkey VN – Vietnam FR – France IT – Italy GB – United Kingdom BE – Belgium KY – Cayman Islands VA – Vatican City IR – Iran IQ – Iraq IL – Israel KP – North Korea SA – Saudi Arabia SG – Singapore

  2. Evolution Gaming – USA, Latvia

  3. XPG - USA, Bulgaria, South Korea

  4. Betgames.tv – USA, Iran

  5. Microgaming – American Samoa (USA), Anguilla (UK), Ascension, Bailiwick of Guernsey (UK), Belgium, Bermuda (UK), British Indian Ocean Territory (UK), Bulgaria, Cayman Islands (UK), Denmark, Falkland Islands (Malvinas) (UK), Faroe Islands, (Denmark), France, French Guiana (France), French Polynesia (France), Gibraltar (UK) Greenland (Denmark), Guadeloupe (France), Guam (USA), Italy, Jersey (UK) Latvia, Man, Isle of (UK), Martinique (France), Mauritius, Mayotte (France), Montserrat (UK), New Caledonia (France), Northern Mariana Islands (USA), Philippines, Pitcairn (UK), Puerto Rico (USA), Reunion (France), Romania, Saint Kitts—Nevis (UK), Singapore, South Africa, Spain, St Helena (UK), St Pierre And Miquelon (France), Turks And Caicos Islands (UK), United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, British (UK), Virgin Islands, U.S. (USA), Wallis and Futuna Islands (France)

  6. Endorphina – France, USA

  7. Tom Horn – USA, Israel.

  8. PlaySon – Iran, Israel, North Korea (Democratic People's Republic of Korea), Sudan, Cuba, Syria,
    USA: American Samoa
    USA: Guam
    USA: Northern Mariana Islands
    USA: Puerto Rico
    USA: Virgin Islands

  9. GameArt - Belgium – BE Bulgaria – BG Cyprus – CY Estonia – EE France – FR Hong Kong – HK Israel – IL Italy – IT Turkey – TR Spain – ES USA – US; Dragon King, Wild Dolphin, Venetia, Lady Luck, Wolf Quest, Explosive Reels, Gold Of Ra, Dancing Lion, Phoenix Princess, Fortune Panda, Magic Unicorn, Ancient Gong, Power Dragon, Jumpin Pot, African Sunset запрещены следующие страны: Belgium – BE Bulgaria – BG Cyprus – CY Estonia – EE France – FR Hong Kong – HK Israel – IL Italy – IT Republic of Turkey – TR Spain – ES United States of America and its territories - US American Samoa – AS Australia – AU Brunei – BN Cambodia – KH China – CN Hong Kong – HK India – IN Indonesia – ID Japan – JP North Korea – KP South Korea – KR Laos – LA Macau – MO Malaysia – MY Mongolia – MN Burma – MM New Zeeland – NZ Papua New Guinea – PG Philippines – PH Singapore – SG Sri Lanka – LK Taiwan – TW Thailand – TH Timor – TL Vietnam VN

  10. iSoftBet – Afghanistan, Antigua and Barbuda, Belgium, Cuba, France, French Polynesia, Iran, Iraq, Israel, Libya, Liechtenstein – Luxembourg, Macao, Netherlands Antilles. Sudan, Syrian Arab Republic, USA

  11. Pragmatic Play - Ukraine, Israel, Denmark, United States, Great Britain, France, Gibraltar, Bahamas, Taiwan, France, USA, Gibraltar, Romania, United Kingdom

  12. Quickspin – Malta and Alderney.

  13. Ezugi – Costa Rica, Latvia, France, United States, Israel, South Korea, Australia, Curacao, Dutch West, Indies.

  14. Net Ent – "RESTRICTED TERRITORIES
    Belgium; Bulgaria; Canada; Czech Republic; Denmark; Estonia; France; Italy; Latvia; Lithuania; Mexico; Portugal; Romania; Spain; United States of America; United Kingdom.
    BLACKLISTED TERRITORIES
    Afghanistan; Albania; Algeria; Angola; Australia; Cambodia; Ecuador; Guyana; Hong Kong; Indonesia; Iran; Iraq; Israel; Kuwait; Lao; Myanmar; Namibia; Nicaragua; North Korea; Pakistan; Panama; Papua New Guinea; Philippines; Singapore; South Korea; Sudan; Syria; Taiwan; Uganda; Yemen; Zimbabwe.
    Additional restricted territories for branded games:

    NetEnt Rocks Series (Guns & Roses, Jimi Hendrix, and Motorhead), Planet of the Apes, Emoji, and Jumanji. Must not be offered in the following countries:

    Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine.
    Regarding Universal Monsters Slot Game (s)” means a casino game (s) based on any of the Universal Studios Monsters consisting of Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man, and The Phantom’s Curse, and/or icons, logos and/or other artwork inspired and or owned by Universal. Those games can**only** be offered in the below countries, any other rather these countries should be banned:

    Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Israel, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.


Termination

  1. In the event any of the provisions contained herein have been breached by you, or we have reason to believe you have breached them, we may close your Member Account and withhold any of your winnings.

Unenforceable provisions

  1. Any provision contained herein that is found to be unenforceable or not in accordance with relevant laws shall be severed from the Terms and Conditions. All other provisions shall remain in effect regardless.

AML/KYC

  1. Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, fortunejack.com (further The Company) strictly implements anti-money laundering (AML) guidelines and procedures.
  2. The Company's customers are subject to a DD process and record keeping.
  3. Anonymous Account or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be 'nom de plume' or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.
  4. Duplicate/Multiple Accounts. Many customers wish to operate parallel accounts in order to segregate their gambling spend. Notwithstanding this activity, license holders must be able to identify and associate ‘linked’ accounts that may belong or be under the control of the same person.
  5. Politically Exposed Persons (PEP). The Company is required to make provision, on a risk- sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk-based approach should be applied based on the value and scale of gambling and the location of such customer.

Assignment

  1. We may transfer or assign this agreement in accordance with applicable laws. You may not transfer or assign this agreement in any way.

Entire Agreement

  1. The terms contained in this Agreement constitute the entire agreement with respect to the Website. No statement with respect to the Agreement which is not contained herein shall be valid or binding between the parties of this Agreement.

Jurisdiction

  1. This Agreement, as well as all matters relating to it, is governed by the Laws of Curacao.
  2. Unless otherwise stated, your participation in the Games and Services takes place within the territory of Curacao. This agreement between you and FortuneJack is considered to have been entered into at the Company’s registered address in Willemstad, Curaçao.
  3. The parties agree that any disputes arising from or relating to this Agreement shall be under the sole jurisdiction of the courts of Curacao.

Bonus Terms and Conditions

General Terms: 

  1. Only players who have verified their email addresses and phone number are able to claim any deposit bonuses or promotions offered at FortuneJack. Only players who have verified their phone numbers are able to claim any no deposit bonuses including sign up no deposit 25 free spins. 

  2. It is only possible to claim one deposit bonus per account/household/IP address/person.
  3. In order to claim a bonus, the minimum permitted deposit is 0.002 BTC, unless otherwise stated in 
the bonus’ terms and conditions.
  4. To claim a bonus, it must first be activated BEFORE the applicable deposit is placed. To do so, click 
on “Account” and then “Bonus", then clicking the “Activate” button next to the Bonus. Alternatively, click the “I Have the Bonus Code” button, and then enter the code (again, before you deposit.)
  5. In order to receive a bonus, the minimum turnover requirement is set at 0.001 BTC, unless otherwise stated in the bonus’ terms and conditions.
  6. Each promotion will have its own maximum bonus amount, stated in the terms and conditions.
  7. Any bonus will be credited to a player’s bonus balance, and it will be subject to the standard terms 
and conditions of the site, which includes bonuses terms and wagering requirements.
  8. When placing wagers, any main funds will be used before bonus funds are used.
  9. Unless otherwise stated in a bonus’ terms and conditions, the rollover requirement for the bonus 
will be 40x. Bonus funds can’t be withdrawn until this rollover requirement has been met.
  10. Different games have different contributions towards the rollover requirement, and they are as 
follows:
  11. Slots – 100% Keno – 30% Fortune Wheel – 30% Fortune Slot – 30% 

  12. Slot games excluded from the rollover requirement of a bonus: Ninja, 2027 ISS, Tribe, Three Card 
Rummy, Red Dog, Pirate 21, Pontoon, Draw Hi-Lo, Top Card Trumps, Craps, Pai Gow, Pyramid Double Jackpot, Pyramid Double Bonus, Pyramid Bonus Deluxe, Pyramid Aces And Faces, Diamond Progressive, Lucky Seven, Multihand Jacks Or Better, Multihand All American, Multihand Double Bonus, Deuces And Jokers, Bonus Deuces, Split Way Royal, Double Bonus, All American, Jacks Or Better, Pinocchio, Fruit Zen, Heist, Royal Reels, SugarPop, Dr. Jekyll & Mr. Hyde; Star Cash, Break da Bank, Tomb Raider 2, Double Magic, Fantastic 7's, Jekyll And Hyde, Immortal Romance, Max Damage Slot, Scrooge, Break Da Bank Again, Tomb Raider, Bust the Bank, Forsaken Kingdom, Ragnarok, Peek a Boo, Castle Builder, Dragon's Myth, CashSplash 3 Reel, Major Millions 5 Reel, Mega Moolah, Mega Spins - Break Da Bank Again; Queen of Gold, Gold Train, Jurassic Giants, 7 Piggies, 8 Dragons, Caishen's Gold, Diamond Strike, Irish Charms, Panther Queen, Pixie Wings, Vegas Nights, Wild Spells; Booster Pulse, Disco Double; The King Panda, Dead or Alive,Lucky Angle,Eggomatic,Big Bang,Secret of the Stones,Robin Hood.
  13. Other Games may be excluded from time to time.
  14. Only bets made using bonus funds will count towards the wagering requirement, and you will begin 
using your bonus money once you have used all personal funds. Free Play games (“not for real 
money”) do not count towards the wagering requirement.
  15. The most you can bet when you have a pending or active bonus is 0.0014 BTC. Failure to adhere to 
these betting rules means that a bonus could be forfeited.
  16. Only fully settled bets contribute towards the wagering requirement. Minimal risk bets – i.e. bets 
that minimize risk by betting on different outcomes – will not count towards a wagering requirement. An example of a minimal risk bet would be betting on both odd and even in a game of roulette. Any player found placing minimal risk bets with bonus funds could have their bonus withdrawn, and any winnings confiscated.
  17. Requesting a withdrawal of funds before wagering requirements have been met will lead to bonus money being forfeited and all funds won using the bonus money being lost.
  18. Players are only allowed to have one active bonus at one time. Should you wish to activate a new bonus, but already have an existing active bonus, the existing bonus funds will be forfeited, as will any funds won using this bonus money.
  19. Those making five consecutive deposits (excluding the welcome package) and use bonuses on each 
of the five risk losing their winnings from all bonuses. In order to comply with the terms and conditions, a player must make at least one genuine deposit (i.e. a deposit that does not feature a bonus) before they use five consecutive bonus offers. This genuine deposit must be at least as large as the average amount of the other four deposits.
  20. All bonuses and promotions have an expiration time of 30 days, unless otherwise stated in the bonus’ individual terms and conditions. When a bonus expires, all bonus money, as well as money won using the bonus, will be forfeited.
  21. After a bonus has been wagered, forfeited or lost, free spins or bonus rounds associated with that bonus should not be used.
  22. Bonus funds and free spins do not qualify for jackpot bonuses, in alignment with the rules laid down by the software providers. Jackpot bonuses can only be won using actual funds.
  23. Gamble and Double Up features do not count towards the rollover requirements of any bonus. Free spins and bonus rounds also don’t count towards the rollover requirements.
  24. Players will be informed when any material changes are made to the terms and conditions. FortuneJack reserves the right to make any non-material changes to the terms and conditions at any time, without any prior notice.
  25. All bonuses offered by FortuneJack are intended to be used by recreational players, and bonus abuse will not be accepted in any form. Should bonus abuse be suspected, FortuneJack reserves the right to investigate, suspend or cancel any account. FortuneJack also reserves the right to cancel an individual’s bonus and bonus funds.
  26. Fortunejack reserves the right to withhold payments to those using disposable email addresses.
  27. Should we believe a player is abusing a bonus or promotion, we reserve the right to exclude those 
players from all bonuses and promotions at the site, for an indefinite period of time.
  28. Should we suspect a player has committed bonus abuse, we reserve the right to forfeit the bonus and 
confiscate funds won using the bonus.
  29. When any disputes arise, the decision of FortuneJack management will be final.
  30. Any FortuneJack player agrees to take part in publicity should they win an amount that FortuneJack 
management deems worthy of publicising. All personal data is strongly protected, however FortuneJack reserves the right to use a player’s nickname, first names and the initial of their last name in any promotions.
  31. The terms and conditions published on this website are in English, and these English-language terms and conditions are the only terms and conditions officially recognized by FortuneJack. Any translations are made in good faith, however, should the English version and a translation differ, the English terms and conditions will take priority.


Free Spins

  1. A free spins promotion can only be claimed once by a single person/account/IP address/household. 


  2. The number of free spins you will receive will be clearly stated in the promotion’s terms and 
conditions. 


  3. If free spins are received as part of a deposit bonus, the deposit amount must be wagered before any 
withdrawal can be made. Should a withdrawal occur before the deposit is wagered, the player will lose any free spins they’ve been granted, as well as any money won using these free spins. 


  4. Any money won using free spins will be credited to the bonus funds account, and will then be subject to FortuneJack's standard terms and conditions, as well as rollover requirements and bonus terms. 


  5. The rollover requirement for free spins is 50x the amount won using them unless expressly stated in the individual bonus’ terms and conditions.

  6. You can only meet the wagering requirements by playing on Slots at FortuneJack.

  7. Only bets made using bonus money will count towards the wagering requirement. Bonus money 
starts to be used when the original deposit has been completely used. Playing for free does not count 
towards the wagering requirement. 


  8. An amount equal or exceeding that of the deposit must be wagered before you can receive any 
winnings gained through the free spins. 


  9. Any money won using free spins is considered to be bonus money. It will only be converted to real 
money once the wagering requirements are met. 


  10. Money in the main account will always be used before any money held in the bonus account. 


  11. When a bonus is pending or in the process of being turned over, the maximum bet amount allowed 
is 0.0014 BTC. Any player exceeding this bet amount risks having their winnings forfeited.


  12. You must activate your Free Spins within seven (7) days of them being credited to your account, 
unless otherwise stated. Free Spins that haven’t been used within this time frame will be removed 
from your account. 


  13. Once Free Spins have been activated, you will have one day (24 hours) to use them.

  14. Free Spins gained from a no-deposit bonus will expire after one day unless otherwise stated. 


  15. Free Spins can only be used on a specific game or games, and they can’t be transferred.

  16. Free Spins with pre-defined conditions will be credited to an account once the player has 
successfully deposited and wagered at least 0.05 BTC, unless otherwise stated.

  17. Free Spins without a depositing requirement are only available to players who have made at least 
one deposit over a specified period of time, unless otherwise stated.

  18. General bonus terms and conditions apply.

No Deposit Bonuses

  1. Only players who have verified their phone numbers are able to claim any no deposit bonuses offered at FortuneJack.
  2. No deposit bonuses do not require a deposit, and are offered during specific promotions.
  3. The maximum amount that can be won from a no deposit bonus is 100 mBTC. Any winnings higher 
than this will be forfeited.
  4. The bonus, as well as any money won from free spins, will be credited to the bonus balance. This 
money is subject to FortuneJack’s standard terms and conditions, including bonus terms and 
rollover requirements.
  5. Funds found in a player’s main account will always be used before any bonus money.
  6. All bonus money must be turned over 50x before a player can request a withdrawal, unless 
otherwise stated.
  7. You can’t withdraw or transfer a no deposit bonus until you have deposited at least 0.05 BTC, 
unless otherwise stated and have also managed to meet the rollover requirements for the first deposit 
bonus. If the first deposit bonus wasn’t claimed, the deposit must be wagered at least once.
  8. No deposit bonuses have an expiration of seven (7) days – any funds not wagered within this time will be forfeited.
  9. No deposit bonuses are valid for seven (7) days, starting from the date they are issued, unless 
otherwise stated in the bonus’ terms and conditions. If a player fails to make the prerequisite value of wagers before the expiration, the bonus funds and money won using money bonus funds will be removed from the player’s account.
  10. No winnings earned via Free Spins can be withdrawn or transferred until all the relevant wagering requirements have been reached.
  11. General bonus terms and conditions apply.

Loyal Players Club

Comp Points
  1. The moment you open an account, you’re automatically entered into the Loyal Player’s Club. Only players who have verified their email addresses and phone number are able to earn comp points.The more bets you place, the higher you climb the Loyalty Ladder, and the bigger your rewards become!
  2. All players begin at the Bronze Level. Upon reaching 5,000 Comp Points, you will achieve Silver status, and then reach Gold when you earn 30,000 Comp Points. 100,000 Comp Points get you to Platinum, 300,000 to VIP, and 700,000 get you to the top level: VIP Star.
  3. If you do not earn the amount of Comp Points required to maintain the level within the specified timeframe, you will return to the previous level. If you do not earn the required Comp Points to reach the next level within the specified timeframe, you will maintain your level, and you will start climbing up that level all over again. HOWEVER, your Comp Points balance will never be forfeited. Once you’ve earned Comp Points, they’re yours forever.
  4. Comp Points are redeemable in increments of 100. The Real Cash value of 1 Comp Point is equivalent to 0.000003 BTC, which is then multiplied by the corresponding level multiplier. (For example, if you’re at the VIP level, 100 comp points would equal 0.000003 multiplied by 4, so 0.000012.) Please see the Loyalty Program tier scheme for full details.
  5. Conversion from Comp Points to Bitcoin is instant. To redeem, go to ACCOUNT -> BONUSES -> LOYALTY PROGRAM.
  6. Comp Points can only be earned when playing with Real Cash, not with Bonus Money.
  7. The Real Cash earned from Comp Points do not have wagering requirements! It’s on the house, no 
strings attached. You earned it!

Monthly Cashback
  1. Monthly Cashback is automatically issued to your wallet at the beginning of every month from lost deposits accrued the month prior. That’s a dependable, instant addition to your bankroll, every month! Best of all, no wagering requirements apply, and the higher you climb up the Loyalty Ladder, the bigger the cashback kickback!
  • BRONZE – 2% Cashback
  • SILVER – 5% Cashback
  • GOLD - 8% Cashback
  • PLATINUM – 10% Cashback
  • VIP – 15% Cashback
  • VIP STAR – 20% Cashback

Other significant terms:

  1. Deposit a minimum of 0.1 BTC bonus-free over the course of the month to qualify.
  2. The exact Cashback percentage is dependent on Loyalty Program level.
  3. Cashback is automatically issued to player's account in the beginning of every Month.
  4. Cashback is valid for a period of 10 days. Any unused or unredeemed Cashback will be removed after 10 days. 
  5. Cashback is credited directly to your wallet and DO NOT have wagering requirements.
  6. 80% of the qualifying deposit must be lost in order to receive the Cashback Bonus.
  7. You must have no pending withdrawals in order to claim the Cashback Bonus.
  8. Any accounts that are identified to be linked to an account already claiming this promotion will not 
be eligible, and Cashback credited to both accounts will be retracted.
  9. FortuneJack may, at its sole discretion, change the terms and conditions, the promotion itself, or 
limit the eligibility of players to participate in this promotion, for any reason whatsoever without prior notice.

Weekly Reload Bonus

  1. Need to reload your bankroll with some more funds? Well, you’re in luck, because once a week, we’ll match that reload with a percentage up to a certain amount depending on where you’re at on the Loyalty Ladder. Whether it’s the Bronze level, Gold, or the sky-high 50% up to 3.5 BTC bonus that's exclusive to VIP Stars, you’ll be locked and reloaded for some serious betting entertainment. Just be sure to opt in for the Reload Bonus BEFORE you deposit. Go to ACOUNT, Bonuses, click ACTIVATE, make a deposit, and experience the fortune!
  • BRONZE – 25% up to 0.25 BTC
  • SILVER – 30% up to 0.5 BTC
  • GOLD - 35% up to 1 BTC
  • PLATINUM – 40% up to 2 BTC
  • VIP – 45% up to 3.5 BTC
  • VIP STAR – 50% up to 3.5 BTC + the ability to Reload Bonus TWICE A WEEK!

Other significant terms: 

  1. The minimum deposit needed in order to qualify for the promotion is 0.002 BTC.
  2. Reload bonus can be claimed once per week unless you're a VIP Star.
  3. The bonuses awarded will be credited to the player's bonus amount balance and is subject to our 
standard terms and conditions, bonus terms, and wagering requirements.
  4. When wagering, funds on the main account will be used prior to the use of bonus money.
  5. Before the bonus money can be converted into money you can withdraw, the bonus money must be 
turned over 40 times in the Casino (minimum wagering requirements).
  6. Maximum bet when a bonus is pending, or actively being turned over, is 0.0014 BTC per bet. 
Failure to follow this condition may result in forfeiting any winnings.
  7. Only bets made using bonus money will count towards the total wagering requirement. Bonus 
money begins when your original cash deposit is depleted.
  8. The Reload Bonus will expire after 7 days. Unless wagering is complete by that time, all winnings 
that apply to that bonus as well as the bonus itself will expire.
  9. Any accounts that are identified to be linked to an account already claiming this promotion will not 
be eligible, and any bonuses credited to both accounts will be retracted.
  10. FortuneJack may, at its sole discretion, change the terms and conditions, the promotion itself, or 
limit the eligibility of players to participate in this promotion, for any reason whatsoever without prior notice to the end users.

Milestone Bonus
  1. Milestone Bonuses are awarded whenever you reach a higher level on the Loyalty Ladder. Your first target is 5,000 points, and once you hit that, shoot for 30,000, 100,000, 300,000 and 700,000 Comp Points!
  2. For every 500,000 points in VIP Star level, you’ll repeatedly earn the VIP Star Milestone 
Bonus!
  3. Milestone bonuses for Silver Gold and Platinum levels are valid for a period of 10 days. Any 
unused or unredeemed bonuses will be removed after 10 days, along with any winnings attributable to them.
  • SILVER – Deposit a minimum of 0.05 BTC and receive a 0.15 BTC bonus with a low wagering requirement of x30. To claim the bonus, enter MY ACCOUNT -> BONUSES and hit the ACTIVATE button before making deposit.
  • GOLD – Deposit a minimum of 0.1 BTC and receive a 0.3 BTC bonus with a low wagering requirement of x25. To claim the bonus, enter MY ACCOUNT -> BONUSES and hit the ACTIVATE button before making deposit.
  • PLATINUM – Deposit a minimum of 0.3 BTC and receive a 0.9 BTC Bonus with an even lower wagering requirement of x20. To claim the bonus, enter MY ACCOUNT -> BONUSES and hit ACTIVATE button before making deposit.
  • VIP – No deposit required, and no wagering requirements! For making it official by getting to this highly coveted level, VIP manager will send you a Capital Bonus specifically designed for you. You earned it.
  • VIP STAR – You'll receive a gift, Capitol Award, tailored to you. Will it be tickets to a faraway land? A new mode of transport? The possibilities are endless. (But you'll love it, guaranteed.)


Game Contributions

Only wagers made on real-money games will contribute towards the wagering requirement, and a specific game can earn a specific number of points, as detailed in the game contribution list below:

  • Video Slots (EXCEPT for Multi-Spin Slot Games) – 100%
  • Regular Slots – 100%
  • Blackjack – 5%
  • Roulette – 5%
  • Baccarat – 5%
  • All table games not excluded below – 5%
  • Live Games – 5%

Miscellaneous and other significant terms: 
  1. No minimal risk wagering contributes toward any part of this promotion, including bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their bonuses or cash prizes risk having their bonuses, cash prizes, and any subsequent winnings rescinded.
  2. If any term of the offer or promotion is breached — or there is any evidence of a series of bets placed by a customer or group of customers that’s due to a deposit bonus, enhanced payments, free bets, risk-free bets, or any other promotional offer that results in guaranteed customer profits irrespective of the outcome — FortuneJack reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds or void the free and risk- free bets.
  3. This promotion is intended for recreational players, and FortuneJack may, at its sole discretion, limit the eligibility of customers to participate in all or part of the promotion.
  4. FortuneJack reserves the right to amend, cancel, reclaim, or refuse any promotion at our discretion.
  5. Membership to the VIP Scheme is at the sole discretion of FortuneJack. At any time, we reserve the 
right to either refuse or revoke your membership.
  6. Only the individual named in the account is eligible to receive the relevant rewards and benefits of 
the Loyal Players Club. There can be no transfer of any aspect of the Loyal Players Club between 
different players and accounts.
  7. All bonuses claimed as part of this promotion are valid for a period of 10 days. Any unused or 
unredeemed bonuses will be removed after 10 days, along with any winnings attributable to them.
  8. We reserve the right to make any and all changes to our Loyal Players Club at any time.

FAQ

Casino



1) Why FortuneJack? Because no other cryptocurrency casino compares. With an enormous selection of games from a wide range of providers, huge and consistent promotions and bonuses, unmatched service and transparency, Provably Fair odds, and a solid selection of deposit and withdrawal options, the better question would be: why look for Fortune elsewhere?


2) Is it free?  Yep, your ticket to fortune only costs a click! For further details, please see the designated section regarding registration. (There's a No-Deposit, Free Spins Bonus in it for you!)


3) Are the games fair?  FortuneJack guarantees fairness for every game with the groundbreaking Provably Fair algorithms as well as Random Number Generator certifications. Provably Fair games in our lobby are built on the fair model, using round-based encrypted code and certificates to prove their mathematical fairness. For further details and a helpful guide, please see the Provably Fair section of our website!


4) What currency can I play with at FortuneJack?  FortuneJack only accepts digital currency transactions, ensuring a secure and anonymous gaming experience for every player. For a complete list, please see the Accepted Currencies presented at the bottom of this page.


5) What is Digital Currency / Cryptocurrency / Bitcoin?  Cryptocurrency is a digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank.


6) Which cryptocurrencies do FortuneJack accept?  FortuneJack accepts every major Cryptocurrency, including Bitcoin, Litecoin, Dogecoin, Ethereum, Monero, Dash, and more.


6.1) Where can I purchase cryptocurrency?  FortuneJack offers you the freedom to purchase your preferred digital currency from any source you choose. With that being said, for purchasing Bitcoin, we highly recommend Coinbase.com and Bitstamp.com. For trading digital currencies, we recommend Poloniex.com or Bittrex.com. If you're buying specifically to play at FortuneJack, make sure it's one of our Accepted Currencies, presented all the way at the bottom of this page below.


7) What can I play at FortuneJack?  We make a point to cover all the bases. Whether you enjoy table and card games, Slots, Dice, Financial Betting, Live Casino, or Poker rooms, we truly have it all. Our games are powered by the top software companies to ensure the highest quality and most diverse selection you’ll find online. And we’re always adding more.


8) Can I play FortuneJack games for free?  Your comfort is our priority, and part of responsible gaming is knowing what you’re betting on before you place a bet. FortuneJack allows you to try out most of our games for free from our ever-growing selection, giving you the freedom to develop your play style, test the game’s quality, and hone your strategy. You are free to enjoy playing in-house developed Provably Fair games with FortuneJack currency FJC (holds no real value on the market and no withdraw option available for the currency), or any Casino game with 'Free Play' option.


9) I’m ready to get started. How do I register with FortuneJack?  You are a click away from becoming a member of FortuneJack’s informed, engaged, and exciting community. Head to the Join Now page, and in two easy steps, you’ll have access to all the action, from all those games to all those bonuses.


Deposits / Withdrawals

1) How do I make a deposit? Just click on the ‘Balance’ button next to your Account tab, click ‘Quick Deposit’ and transfer funds to your Deposit Address. Alternatively, you can access the page via Dashboard, click Account, then Deposit/Withdraw. Simple, intuitive, very convenient!


2) How long do I need to wait for a withdrawal?  FortuneJack understands the importance of your time, which is why all of your outgoing transactions are made instantly. A wait before your hard-earned winnings reach your pocket? Talk about ancient history.


3) Will I be charged fees for withdrawing?  Never. FortuneJack has you covered – we pay all withdrawal fees for you.


4) What is the required minimum Deposit / Withdrawal amount?  When it comes to Deposits, there is no minimum! Feel free to add ANY amount to your FortuneJack account. As for Withdrawals: the minimum amount is 0.004 BTC, or its equivalent in any currency.


5) My withdrawal was not instantly completed. What should I do?  Your transaction is simply undergoing a standard security checkup process and will be released by FortuneJack ASAP. For further details, please reach out to our highly knowledgeable, 24/7 Customer Service.


Security

1) Is my personal information safe with FortuneJack?  Completely. FortuneJack keeps all your private information secure and all communication is private thanks to the most state-of-the-art encryption technologies.


2) Are my finances safe with FortuneJack?  Unequivocally. Your financial data is kept on user-bound encrypted wallets that are isolated from online systems and third-party interference.


3) Is there a Refund policy?  FortuneJack gives refunds on a case-by-case basis. Please see our Terms & Conditions for more details.


4) Can I delete my account?  You can have your account suspended permanently or temporarily by simply asking our friendly Customer Service staff. It’s a great and highly commendable move if it’s part of your responsible gaming effort, but if it’s to change casinos, please let us know how we can improve your experience before terminating your account!


5) How else can I delete my account?  In order to have your account suspended outside of the support chat, all you need to do is provide your IP address, Wallet hash, and Registration date to support@fortunejack.com.


6) Can I play with multiple accounts?  FortuneJack allows only ONE account per user/IP address/Household.


Troubleshooting



1) I have encountered a problem. What should I do?  Please contact our helpful Customer Service immediately and inform them of the details. Any issue will be resolved by our hard-working team as fast and as efficiently as possible.


2) I discovered a technical bug. What should I do?  Please feel free to report the details of the occurrence to our Bug Bounty service, and you will be generously rewarded for your efforts! We’re a community, after all!


3) My transaction did not complete instantly. What should I do?  Your transaction is simply undergoing a standard security checkup process and will be released by FortuneJack’s security team ASAP.


4) I haven’t received my winnings. What should I do?  Please don’t hesitate to contact FortuneJack’s Customer Service and provide them with the details such as game name, transaction ID, round ID, and issue description. We’ll take it from there!


5) Withdraw function is not available. How should I proceed?  You simply haven’t verified your account yet. Check your email and look for an account verification letter from FortuneJack. Follow the few easy steps described, and you’re golden.


6) I reported an issue. How soon can I expect to hear from Customer Service?  Most issues are resolved by our specialists right away. However, do not worry if you don't hear from FortuneJack's Customer Service team immediately. This just means that the investigation is underway and undergoing. You will be informed of all details by FortuneJack’s dedicated support agents ASAP.


Bonus

1) What is a Bonus?  A Bonus is an extra amount added to your balance as an appreciation from FortuneJack. Bonuses come in all shapes and sizes, and all are paired with specific wagering requirements.


2) What is a wagering requirement? A wagering requirement is the amount you have to bet in total before you can withdraw the Bonus.


3) How can I get a Bonus?  If a Bonus is available, all you need to do is Activate it from your Bonuses page and make a minimum deposit of 0.002 BTC. For full details, please see FortuneJack's Promotions page.


4) What type of bonuses can I get here?  All new players are eligible to receive the First Deposit Bonus worth 110% up to 1.5 BTC, plus 250 free spins no matter how much you deposit! If you make second and third deposits within your first two weeks at the site, you will also receive an additional 50% extra, which can be worth up to 1 BTC for each deposit, while for your 4th deposit, you will be eligible to 100% bonus up to 1.5 BTC. For more details and Exclusive Offers, please visit FortuneJack's Promotions page


5) Does FortuneJack have a loyalty program?  Yes, we certainly do! The more you play, the more you get - it's as simple as that. Check out what FortuneJack has in store for our loyal customers here, and get ready to get excited.

COMPLAINTS

Ask Our Friendly Support Team

In case of any urgencies concerning our service or gambling providers, please address our friendly support team, they are here 24/7 and always ready to help.


Ask FortuneJack Community

We have active and supportive community mostly concentrated on our discord channel, they play FJ games like you and have experience that might be helpful for you.


When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licenses or an independent regulatory body, such as AskGamblers.


If you are experiencing any issues with FortuneJack Casino regarding Payment, Bonuses, Software, Deposit, Accounts or anything else, it is within your right to file a complaint with the AskGamblers Casino Complaints Service.


CONTACT US

24/7 CUSTOMER SERVICE

support@fortunejack.com
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