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Complaints

When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory bodies, such as AskGamblers.

If you are experiencing any issues with FortuneJack Casino regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.



The Website is owned by Nexus group of companies. The group includes Nexus Group Enterprises LP, registration no. LP1732, address Office 29 Clifton House Fitzwilliam Street Lower Dublin 2, Ireland and Nexus Group Enterprises N.V., registration no. 139781, registered address is at E-Commerce Park Vredenberg, license no. 8048/JAZ2016-026. The division of competence of group companies is detailed in Terms and Conditions.